I had a horrible ending experience and I'm still dealing with issues from it a month later.
This dealership is wonderful and does everything they possibly can for you until they get your money and commitment. Then they try changing the deal they have with you to get more money out of you and don't follow up on their end with the bank that finances you. I wouldn't recommend this dealership to anyone and warn anyone that asks me where I got my car to stay away from Auto nation!
I financed a 2007 Mazda Mazda 3 Hatchback which I put $5000 down. My experience started very positive but ended with lots of stress. The salesman offered me a 18.99% interest rate which was more than I was expecting but he told me because my credit rating was below average that it was the best he could do. While looking over the vehicle I noticed one of the seats were broken. He told me he would have it fixed within a few days and he would let me use a loaner vehicle while I was waiting. He then sent me over to the finance person. He typed up my contract with $5000 down, interest rate at 18.99% interest and payments at $138/monthly for 60 months and I thought it was a done deal. I thought to myself wow this was super easy and all the rumors about car dealerships trying to screw you just was not true or at least at this dealership it wasn't.
Wrong! A few days later the dealership called and asked me to come in. I was very excited because I thought I was coming to pick up my car. When I came in the finance guy told me that I needed to sign my "final contract" so we could finish up the deal. As I'm looking over this contract that looks exactly like the contract I signed on the first day I notice it says 29% interest with payments at $198/ monthly. I asked him why did everything change. He tells me the bank changed there mind so he had to raise the interest rate, that he added in a warranty that he thought i needed, and in his own words that "it was only a few thousand more anyways." I told him I could not afford that and I just didn't understand why my interest would go up after on the first day he told me everything was a done deal and the bank already approved me. He convinces me that my credit was so low and that this was the best deal that anyone would offer me. He takes off the warranty which lowered my payments to $166. I couldn't get in touch with my brother so being new to buying a car I signed the contract. Once the contract was signed he sent me back to the salesman who tells me that it was going to cost $900 to fix the seat and he didn't know if he could fix it. I told him I didn't want it if he couldn't fix it so he said he would have to look into seeing if he could get it fixed and he would call me. I was so frustrated.
The next day I just felt like they were scamming me so I called to tell the salesman I wanted to back out of the entire deal and wanted my $5000 back. He talks to his manager and if i wouldn't back out that they would change it back to original deal. I was very confused as to why they ever tried to make me pay more money if I didn't have too but after going through all I went through I just wanted it to be over with so I agreed if they stuck with original deal I wouldn't back out of the deal.
Finally a week later the salesman called me and asked me to come in the next day at 9am to pick up my car and fix the contract. I show up at 9am and check in with the lady at the desk. She tells me the salesman I was working with is not there today and she will get her manager. The manager tells me that it was his day off today and that my car is still not ready. I was so furious once again. The manager tells me he was very upset with his salesman, that he will get my original contract for me, and that he will have my car delivered to me the next day. He couldn't find the original contract so he had to have another finance person write up a brand new contract for me with all the original terms. The next day the salesman delivers my car to me and apologizes to me. Even though I was upset I was glad to finally have my new car.
A few weeks later I got a bill in the mail from the bank they financed me through and take a guess. The interest rate, payments, and due date are all incorrect. The dealership never sent the most recent contract to them so the contract the bank had on file was the 29% interest with payments at $166/monthly making the total price of car higher. As of today which is a month later I am still working with the bank to get this issue resolved. I am praying it works out.
Then to top it off the Mazda has a few more things wrong with it. The left fog light is busted, neither of the fog lights work at all, the steering wheel makes a clicking noise when turning right, and the signal lights get stuck when you turn them on. I wasn't even going to have to deal with them over this stuff so I will just fix this stuff on my own.
I cannot even express how much time and stress this dealership has caused m