These are some of the best bagels I've ever had and I'm a born and bred M.O.T., so trust me they are great. Crusty on the outside, nice flavor and sweet and chewy on the inside. They deli side is pretty good, only had breakfast sandwiches from them.
I get a dozen every few weeks and stick them in the fridge. A little toasting and they return to their brilliance. Hard to believe such good bagels exist in vapid NoPhx. Thought the only stuff up there was giant corps and annoying hairstylists.
Side note: The people who work there are not native English speakers, so when you whine to them over the phone about your order and complain, they might not totally understand you. Oy.