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| - AVOID AT ALL COSTS
This place was so horrendously bad. I don't even know how to explain all the ways our experience was crap without having to write an essay. The restaurant was pretty much dead, there were maybe two other tables and our table of 5 at the restaurant. There was nobody to greet us, and it wasn't clear whether we should seat ourselves or if somebody was going to seat us. We just ended up seating ourselves.
We sat there for a good while before any water came, but it was fine. The man who took our order (after a long wait might I add) literally was scribbling down what we said on an old receipt, using his hand instead of a clipboard or something. Honestly, at that point we should've had enough warning signs and left.
We ordered 2 miso soups, 1 house salad, 3 rolls, 2 poke don bowls, 1 crab, 1 rice bowl/eel thing, and 2 takoyaki orders. (this is just what I remembered. They messed things up so horribly bad that at this point I can't remember what they've forgotten or accidentally given us and what we actually asked for- this was two days ago)
1. The food took ages to come, and they came in a ridiculous order. For example, the last thing we received, nearly 1.5 hours after ordering, was our miso soups and house salad. And we had to remind them constantly about it.
2. The food came out not only in an awkward order, but in such a way that we couldn't even all eat together. Half of us would have our food but then some other people would be hungrily waiting for ages for theirs.
3. The bowls were dirty. There was old food/sauce/rice on the bottom of the outside of some bowls.
4. They got our orders wrong. They tried to give us some croquette things instead of the takoyaki, and we had to correct them. They also had to continuously come back and re-ask us what we ordered, probably because they scribbled the orders on an old receipt. They also gave us a tempura roll although we ordered a spicy salmon roll and at that point we let it be known it was wrong but it was the only thing they'd brought out after over an hour so we just ate it.
5. They almost never refilled our water.
6. On top of the horrible service, the food was bad and outrageously priced for the shitty quality. The takoyaki was OBVIOUSLY prefrozen and probably microwaved to be honest so I don't know why it took ages to get to us. It was soggy as well. The sushi rolls left a lot to be desired. The crab was soggy and extremely tiny for $13. The poke don bowls were ridiculously coated in sauce and super salty. The eel rice bowl hardly had any eel in it.
And in the end, no refund, nothing was comp'd, no coupon, NOT EVEN AN APOLOGY. They seriously didn't give a fuck that we waited super long for our food and all the orders were fucked up. In fact they tried to make us pay for the croquettes that we DIDNT ORDER NOR DID WE EAT. Also, we were there for like over 2 hours and the table of family who left shortly before we arrived was STILL not bussed by the time we left. These people don't give a fuck. Not about the service, not about the food, not about anything. There were like 3 tables of people the entire time and the service was so bad, imagine if it was actually busy?!
I hope this restaurant shuts down forever, and the people working here find careers in things they actually want to do because obviously running a restaurant isn't what they want to do.
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