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| - Companion and I wanted burgers and decided to go to Red Robin. We had been to this location previously and had been satisfied, but this time we were quite unhappy.
Things started badly when they tried to seat us in the bar. Companion is handicapped and sitting on high chairs in the bar makes no sense. One would think the person seating us would notice the cane, but seemed oblivious to the situation. When we asked for a different place to sit, the look on the persons face said it all - we were considered troublemakers.
After finally getting a seat that we could use, we sat and waited and waited and waited. Eventually, the server Natalie showed up. We ordered drinks, and they had to be sent back because they were wrong.
After quite a while Natalie showed back up to take our order. We ordered an appetizer of Artichoke Spinach Dip, when when brought out was still ice cold in the center and had to be sent back.
Next we ordered our main course. Companion ordered the Fish and Chips with Mac and Cheese, and I ordered the Mushroom Burger with Garlic Aioli (75 cents extra!)
When I was asked how I wanted my burger I asked for it to be as rare as they could make it. Instead, I receive a well done burger with a tiny cup of Aioli sauce on the side. For those not familiar, Aioli is basically nothing more than mayonaise with some garlic added to it - hardly something that should cost extra.
I had asked for my fries to be well done. Instead I received flacid, greasy fries. After I had eaten more than half of my burger a different waiter noticed that I had not touched my fries and brought me fresh, hot, crispy ones that were just what I had wanted.
For a $42 bill, this was totally not worth it. I felt I wasted my money.
For purposes of authenticating this review, service was on 4/9/2015 @2:36 in the afternoon at table 13/1 on ticket 30014 with an incorrect number of guests listed on the ticket.
Red Robin prints on the check to tell them how they did. I'm telling them they did poorly.
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