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| - Would NOT recommend for groups bigger than two people.
I host a monthly supper club at restaurants around Cleveland and since Barroco in Lakewood has such a great following we were all excited to check out their new location on the east side. I contacted the owner, Juan, in advance and again the day before just to keep things smooth since we were a larger group. However we were meeting at 6:30 on a Wednesday night so I was assured everything would be okay anyway.
A couple of us arrived early and were greeted by a friendly bartender. We were told they they were going to sit us on the patio, but then said they couldn't. No big deal, we were the only people inside the restaurant. Our server seemed personable and I really enjoyed the colorful decor.
BUT, things went downhill immediately. It took a while for all of us (total of 10) to get our waters, then we had to wait more to get our drinks. Our server was also responsible for the people out on the patio and said that there was only one bartender so we tried to be understanding and patient. Our server kept saying she'd be back to take our order but would disappear for long periods. After some time goes by I'm like we need to order, I like these people I'm sitting with but good chats can't overcome hangry. Server apologizes and thanks us for waiting, but she takes only the order for one appetizer then rushes off and we don't see her again until the appetizer is delivered. Finally she stops by again and we are able to place orders for dinner.
8:30pm, we've been at Barroco two long hours. People are coming in and getting their food and leaving before our table is properly taken care of. I mean, we have people eating the sauces on the table because they are so hungry. We have one elderly diabetic that we're lucky didn't have a health issue waiting so long to eat. We have people wanting to get up and leave but when the server rushes by to fill up our waters she keeps reassuring us our food is on the way. Again we are seeing our server attend to multiple other tables and get them their drinks and food before us.
I flag down another server and ask her how much longer for our food. Our server eventually comes over and says it's coming it's coming. She drops off one small guacamole, no chips, for 10 people to share to make up for the long wait.
9pm hits and another member of our group tells the server we want our food now. Server says the wait was so long because they are bringing all of the dishes out at once. NO. It has been long enough. It doesn't take hours to fry up some damn empanadas. Start bringing each dish to the table. One by one we slowly got our meals even though we had placed food orders long ago.
With how things were happening you could tell our server was overwhelmed and not handling her tables properly. It appears the kitchen was not handling orders properly either. Was the kitchen deliberately not making our food and taking care of only the small food orders first even though they were placed after ours? It appeared there was no manager around to oversee things.
The wait was not worth it. With meals arriving 2.5 hours after you were seated you're just over it and tired. Most dishes were left half uneaten because people just wanted to go home. I know I took two bites and asked for a box. I was done. We were the first table to arrive and the last to leave. Our server was nice the entire time, but this poor experience was just unacceptable and disappointing. We had new people at supper club that night and I was legit embarrassed that I had brought them there. I would not go to Barroco again. Sure they are popular, but it seems quality food/service has gone down with their expansion.
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