Is it wrong of me to say that this guy reminds me of Jackie Chan? Unfortunately, I don't know this gentleman's name but the customer service he provides is nothing short of excellent.
I took a pair of dress shoes to him to have the insole replaced. I wasn't even sure if this was something that could be done but was desperately hoping so because I love these shoes. There wasn't much else wrong with them... perhaps a few scuffs on the heels, but that was about it. They're Italian made shoes and they've lasted forever save for the insole.
When I came to pick them up, they looked like brand new! He took it upon himself to touch up the scuffs on the heels and polish them. He replaced the insole with a new leather insole that has a slight cushion. I'm very happy with the workmanship and will definitely come back to this store.
NB: Cash only!