Great ice cream always, poor service in my experiences.
I have been to this location many times as I live very near, and they always seem to be understaffed and have no clear way of forming lines or serving people. It can get frustrating. I'm sure in the winter or slow days this is far less of a problem.
The Zanzibar chocolate is on point as can be and that keeps me going back! There are seemingly millions of flavors, so many to pick from and all kinds of float, shake, cone, and even ice cream flight options.