I came in to get a debit card, The lobby leader informed me that I can only bank by appointment now. Not her fault but still Very inconvenient. I know how fast you can issue or order a replacement debit card. The lobby leader called around other branches to see if an appt. is available today rather then just ordering a debit card for me. Now I'm leaving the branch without a debit card but a number to call to order one for myself. Bank of America seriously needs to rethink the way they do business with our money. I've been banking with them for years and I feel like they don't Value our banking relationship. The customer service has been quickly going downhill!