Boy does the owner know how to work a crowd. Seriously, he should run for office. He should start up a side business coaching entrepreneurs the art of running a successful enterprise: Be genuine, put out a great product, be consistent and provide the consumer with top notch service. That's exactly what you'll get here.
It's a bit of a drive from where I live, but it's worth it for those reasons. I've never had a bad meal here, and my coffee cup is always full. Yes you may wait for a table, but there is a reason for that.