TERRIBLE TERRIBLE TERRIBLE HORRIBLE!!!!! WORST CUSTOMER SERVICE EVER!!! They broke my heel on an expensive pair of heels and said it wasn't their fault. It was intact when I dropped them off. All I needed repaired was the rubber stoppers and I got them back without rubber stoppers and a broken heel. He told me it was my fault, thats how the heel is made, and hung up on me when I called. When I went into the store he wasn't going to fix anything and that I was SOL. TERRIBLE customer service, terrible job at fixing shoes, and no accountability. This place deserves no stars.