Well, many things could be say about Big O Tires. But they went over the top on customer service. We went to them for an oil change, tire rotation, tire balancing, and a wheel alignment. Of course, brakes needed to get replaced, but I did not have the money to replace them. Took my car back and I inspected the brakes. Took the tires off and found two tires had nails in them. So I took the tires back Big O Tires, where the service manager did not charge me for the repair on both tires. He said, that is was their fault for not noticing the nails in the tires. He apologized for any inconvenience or delay that it may have cause.
I was left with a sense of gratitude and appreciation.
Thank you Big O Tires...