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  • I used Chief/Bauer based on recommendations by friends. However, after two visits for an install and a service call, I couldn't stand the deceitful upselling that went on. First, the technician told me my AC filter was inadequate for the system I was using. It had just been installed, and was the top of the line from the manufacturer. He also added that it was dirty. I commented that the filter was changed two weeks prior, and it was fine. I was also tricked into changing a capacitor in my AC unit. He told me it was bad. After that, I researched online to see that they don't simply go "bad," and will usually blow out. The next visit, six months later, led to the technician telling me I needed to replace the capacitor again. Obviously they want you to believe these should be replaced like the batteries in your smoke detectors. I won't use this company again. If they cannot be honest and do the job I've hired them for, rather than upselling, I'd rather go anywhere else.
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