Wow, these reviews are pretty harsh.
I've been coming here for a little over a year, and I've never once had a bad experience. I always come to see Lin. If you want an edgy cut, she's the girl for the job. Sometimes I'll bring in a picture, other times I won't. Sometimes I'll just get a trim, other times I'll shake it up and do something different. No matter what, Lin always does an amazing job. I can't say anything bad about her work.
I agree that some of their receptionists can be somewhat rude, but I just take it with a grain of salt. It's not like you're hanging around at the reception desk for a long time anyway.