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| - Great Indoors is really great if you just want to look. Fantastic selection of everything you could need and want in your home. Unfortunately, that's where it ends.
Their prices are far from great. I expect any brick and mortar store to have higher prices than online retailers, but I have found their sale prices are still higher than what you can pay if you're willing to wait a few days and know what you want.
And forget service. It's virtually nonexistent. Recently, we have been in several times as we're updating a bathroom. I'm pretty sure the bathroom will be outdated again before it's finished, but that's another story. We asked for pricing on a mirror. Over 20 minutes later, the "sales" guy returns stating he can't find anyone who knows. No offer to take our number and get the info to us, just "sorry, I don't know." Lighting? No better. I asked if a fixture on display as an uplight could be mounted as a downlight. The lady confidently replied, "no, xenon lights have to be mounted up." Interesting, since we later noticed the same fixture in a hanging model in an adjacent area. Not to mention their own website pictures the fixture as a downlight. Returns? Forget it. Said light fixture shorted sending sparks flying and melting the screws. When we went to return it, there was some big issue made of the fact they need the box from the new fixture to send the bad one back. Okay, would a bag be too much to ask for? Yes. My husband ended up assembling the new fixture at the counter. When he handed a blown bulb back to the lighting patrolman, the guy remarked "oh, maybe that's why it shorted." Yes, we all know that every time a light bulb blows, you need a fire extinguisher nearby and an American Express card handy to replace the fixture. And if that's not enough to dissuade you, we also purchased two different drawer pulls. The gal scanned them as two of the same item. When we went to return both, it was a fiasco since "they couldn't make the return on the one that wasn't scanned because their inventory would be wrong." Uh, isn't it wrong already? Wouldn't the return actually correct the inventory?
I can't even imagine attempting to do a major project through this store. But how I love to look at all the pretty new ranges and showers. Even if I have to put up with my husband begging me to sit on a toilet and pose for a picture.
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