After my last experience, I was contacted by Spencer who I'm assuming is a manager or owner at 414. He apologized for my bad experience and offered to make it right by sending me a free pizza or dessert.
The process was very simple, and everyone I dealt with was very friendly and attentive. I requested a supreme pizza, and it arrived hot and fresh. I've just tasted it and it's definitely one of the better pizzas I've had in Tempe.
I feel very satisfied with my experience and willing to give them my business in the future. I really appreciate that they were willing to go above and beyond to ensure my satisfaction as a customer. It means a lot.