Website says open till 10:00 pm. My wife and I arrive at approximately 9:30 pm. We are told you're closed. Signs and website say you're open until 10:00. Also you doors were unlocked. If you're closed you need to lock the doors, I've worked in the business as a night shift manager and I'm open until my doors are physically locked. If someone walked in to my open doors I always served them, that's how I was trained and that's how I ran things.
Look at your menu burgers, hoagies, pizzas, etc 80% of which take under 10 minutes to make. Your staff didn't even offer to make us a carry out order, for example a cold sub so you don't even need to turn back on a grill.