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  • We dropped our car off last Monday morning (per the service call on Friday) with the expectation we would have the vehicle back by end of day. To our surprise, we received a call mid-day that it would indeed be Tuesday before the service was complete (warranty catalytic converter). OK, so I guess we can be out of a vehicle for another day and we will rely on the shuttle for pick-up. LONG STORY short, while the car was ready around 1:00, after umpteen phone calls later the shuttle driver decided NOT to pick me up and I wasted 2 hours waiting until he decided to pick me up at 4:30. We then picked up another customer and got to the dealership around 5:15 pm which of course the service staff, Matthew, had gone home. Moe handed me my paperwork with no acknowledgement of the circus that occurred and sent me on my way, to navigate my way out of the back of the dealership after hours. Why is my time not valued? My afternoon and evening were flipped upside down and all that mattered was the service crew go home on-time. Huge disappointment with yet another Chevy dealership in the Phoenix market.
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