Probably the worst customer service experience I have ever had at a restaurant. Service was extremely slow. They were busy. Food was mediocre at best. I've had better Eggo waffles than what we had. The waffles had absolutely no taste to them. It was like eating soggy bread. We got one refill of coffee while there for an hour. We each got a half a cup and they were full of grounds.
I would have complained, but there is a story behind that. One of the servers whacked my wife in the back of the head with a heavy serving plate. It left a large welt on the back of her head and was very painful. When the "manager" finally made her way over to us to "apologize" once she was done talking to her friends, she left. Not that I was looking for anything, but she sent the server over later to tell us she was giving us 10% off our meal because of the trouble.
I was more insulted by that, than the accident. What if this had been a senior citizen or a child. Maybe you shouldn't seat people behind the serving pick up line where they are in danger. We only think you were a little bit hurt, so here is $3 off. We will not return.
I did forget to mention that the manager brought us a fruit bowl about 30 minutes later.
I did speak with the owner, and he offered us a do-over. Over a week has passed, I guess he is not going to follow through on his promises, as the gift certificate he said he would send has not arrived.