While William Douglas Management could be better, it has improved over the past few years. I think many of the problems I have experienced are actually due to the slow responses from the board of my HOA and that we have little money to put towards improvements and repairs.
When it comes to my communication with the property management company I have no complaints. They get back to me quickly and do what they can within their realm of responsibilities. The billing process is simple and easy (online access) and I have never had any issues with incorrect bills.