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  • This is the most unprofessional bank that I've ever had the displeasure to deal with. After starting a joint account with my fiancĂ©, we waited over a month only for the cards to never show up in the mail. We called multiple times during this month and the TruWest employees told us multiple lies. The first time we called, we were told that the cards were sent out on the 8th of October. The second time we called, we were told that they hadn't been sent out until the 20th of October, keep in mind this was already on the 30th of October and we still did not have the cards for our accounts which were opened at the end of September. Finally, they lost 20$ on our account and almost lost all 75$ since it took them almost the whole month to transfer our deposit. We had to file a claim against them with Bank of America in order get our money back. If you like a bank that will fail to get your credit cards delivered within a whole month and lie to you about it multiple times, then TruWest is the bank for you! Also, after telling multiple employees about everything that happened to us NOBODY offered us anything to make up for the situation. Since TruWest doesn't want to offer me anything, I will offer them this bad review so that potential future customers can see the way that they treat their current customers. After a month of being lied to and still not receiving our cards we went in to a Chandler branch to pull out all of our money and we will be canceling our accounts soon. I would not trust this bank with a single penny as they have proven countless times that they are not trustworthy
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