I am only giving this property two stars right now because overall our room is clean and comfortable. We are currently checked in as guests and since our check in it's been a experience to say the least.
Let's start with check in.. we upgraded our reservation to to the SleepWell floor or experience. We were told they didn't have a room ready, but would text us in a shortly, once it was ready. We were happy with our experience and loved the fact that they could text us. We took all our luggage to breakfast at the Avenue Cafe. Our thoughts were that it was going to be a short time. The front agent spoke to them and let them know we were waiting for a room. We were given a number to call with our key packet to verify or check the status. After brunch we called and it was not ready. An hour later still not ready. Two hours later, still not ready. Almost three and a half plus hours... I lost track, multiple phone calls , the original room assigned is still not ready!!! Only then we ask if there is another room do they offer to move us to one that had been ready the entire time!!!!
We get into our room and it's great! Relaxing and comfortable. That is until 2:45am!!! When doors start being knocked and slammed waking me up. Then from there banging starts and continues all morning off and on with slamming of the doors until around 8:30 am. So being on absolutely no sleep on the "SleepWell" floor is not working well for me currently!!! Then after being out all day we come into our freshly maintenances room and are immediately hit with the overwhelming smell of marijuana!!!! Not just a bit, which I get it's Vegas. No this was coming through our bathroom vents and our entire room was covered in it!! Currently I am furious!! I looked for a place to contact customer service online and nothing!
We are here for 4 more days for a conference and it better not get worse!