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  • Run, do not walk away from this company!!!! This is the second review on the purchase and installation of a high-end linear fireplace from Arizona Fireplaces. I repeat, "Run, do not walk away from this company!!!!" I first reviewed this company on Jan 23, 2017 (See below). Now in June they finally "finished" the install. The install was horrible cracked and dented drywall, exposed white paint underneath trim and incredibly horrible installation of remote panel. Please see photos that I've posted to Yelp. You will not believe how bad it is.... I don't understand how this company is in business..... Again, run, do not walk away from this company! Review posted 1/23/2017: Run, do not walk away from this company!!!! We are building a custom home and ordered one of their high-end linear fireplaces. The first installer brought the fireplace out to the site and installed the base unit. When he installed the unit, he cracked the fireproof drywall that he installed above the unit. This installer told us he would be out to replace the drywall. (Never heard from him). A second installer came out and attempted to install the remote switch. This installer didn't have the correct tools and basically butchered our 2x6 framing and attached the wiring so loosely that a slight breeze would blow the wire off the connection. The installer provided vague directions to where the electrician should wire the unit. When asked detail questions about the unit, the installer had no knowledge of the unit. Both my General Contractor and I have called Arizona Fireplaces and left messages both on voice mail and with the receptionist to have a responsible person call us. No one has ever called us back, it's been three months! This is by far the most unprofessional company I've ever worked with! Again, run do not walk away from this company!!!!!!
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