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| - If I could give no stars to an establishment, this place would be at the top of my list. My awful experience went as follows:
I was in Vegas on 6/1/12 and had a craving for shawarma. I Yelped some nearby shawarma places and decided on Shawarma Vegas due to its close proximity and the good reviews that it had gotten despite its somewhat pricey menu. I noticed on Yelp that it closes at 4pm on Fridays, but it was only 3:05 so I figured I was in the clear.
I walked in and saw a woman behind the counter frantically scooping some food. No greeting, hello, eye contact, nor nod of acknowledgement of my presence. I began looking at the menu overhead to decide what I wanted. The woman then says to me in a raised voice (for no apparent reason because there was no music or any other customers to talk over) , "WE'RE CLOSED. WHAT YOU WANT?" I was a little startled by her greeting and also surprised that they were already closed considering that it said on Yelp that they close at 4pm on Fridays and that it said on Shawarma Vegas's website that they're open from 9-9, Mon-Fri (confusing I know). Surprised by the fact that she said that they were closed, I replied, "Oh, you're closed?" Her reply to me (in an even more irritated tone) again was, "WHAT YOU WANT?" Appalled by her sheer rudeness, I calmly responded with "Nothing from here.", turned around and walked right out the door. I had never been so rudely treated at an establishment where I was a hungry patron willing to pay $11.99 for supposed good chicken shawarma in pita bread.
I see the reviews on Yelp where fellow reviewers talk about the great and "friendly" customer service from this place. It's gotta be a joke. I seriously don't know where to begin to explain how upset I was at the treatment that I received. Needless to say, I will never come here again the next time that I'm in Vegas and will adamantly discourage any and all Vegas friends from patronizing this establishment.
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