I have never had any issues here. I did take off a star because you're always here for a few hours. When it was being built, the guys at the Ford dealership told me it would be much quicker but they're just as busy and it always takes some time.
Also, on my most recent trip just a few days ago, their car wash was down and I wasn't compensated for that in any way, i.e. a coupon for the Terrible Herbst down the road, a coupon to come back for a free wash, etc.
Everybody that works here is kind and helpful, and they never upsell you or swindle you. I've had a few issues come up during oil changes (most recently it was that my battery was going out) and I've always been charged a fair price and they don't pressure you to do anything right away unless it is truly urgent. It's conveniently located for me and I'll continue getting service here, even if it eats up a bit of my day each time.