This place is terrible. My friend and I went in for a trim- hers took 5 minutes and mine took 15. She has thicker hair than I. I ONLY asked for a trim and she gave me BACKWARDS LAYERS. How in the world do you give someone backwards layers and you claim you've been doing this for years? If you're that bad at your job you need to quit. I unfortunately was going on vacation that day and I didn't see the finished product until it dried when I was on the way. I still paid $40 of my money to someone who doesn't know a thing about cutting hair. Please don't go here. Go somewhere where people actually listen and pay attention. I wish I could get my money back.