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| - The epic Burgatory Review you've waited for...
"Go to Burgatory!"
"Burgatory is awesome!"
"Burgatory has delicious burgers!"
I went to Burgatory with 3 other people excited to eat! I didn't have a shred of doubt this would be one of the best burgers and dining experiences I ever had and I can honestly say after last night I'd rather be trapped in real purgatory than ever be put through the hell this place put me through.
Usually, if you look over my reviews out of about 100 or so I have 3 bad ones and they are mostly for fast food places. You would think this was a run down McDonald's by the service and quality we received. This is going to be a lengthy review so strap on, they deserve it.
We went there about 8:30, the waitress informed me they stop taking orders at 10:00 so we had plenty of time to have a few beers and talk about our days with each but NOPE, not with this waitress. "You ready to order, hey you ready to order, ready to order, you guys ready (eyes rolling in her head) you ready to order, ready to order, (huffing) you ready to order, ready to order guys" and that was all in 10 minutes of us being there. Finally we decided let's just tell this girl to bring us an appetizer and a beer so she would just let us be for a second. We even told her it was our first time, she didn't make and recommendations and really seemed like nobody trained her on how to be a server she just said "I hope you guys don't hate me"! No knowledge of the menu, no flow, no charisma no anything you need to be a server. We ordered nachos.
Lord if this was a sign to get out of there I'm sorry I didn't listen.
These nachos were AAWFUL!! Soggy chips, globbed on toppings and for real, 5 shredded pieces of lettuce, 5!!!! All this dish was, was HOT (spicy). No flavor, no balance in toppings, no love! When it was over the table agreed these were vomit inducing nachos.
Well ok, our server was bad, our nachos were awful but this is a burger place so they gotta get burgers right, right!?
WRONG!!!
I ordered the most expensive burger they had, a$14.00 supposed Wagyu beef burger. Don't worry there's a photo on this review of what's suppose to be a prime beef perfectly cooked burger. They sent me a shriveled burnt piece of shit on a wet soggy bun with equally awful quality toppings! I brought it AND the nachos to our waitress attention and what did we get? Drumroll for the eye rolls please! Our whole table was in awe at how awful of a server she was and the ATTITUDE!! Wow!! She says to me would you like some fries while you wait for us to remake your burger, I agreed. I didn't realize you were making me eat the fries that came with the burger! When they brought me my burger there was no fries with that also, just the burger as if they were penalizing me for sending it back!!
And guess what?
This burger was worse than the first one they brought out!!! It looked like someone sat on it! I don't manage restraunts but even Stevie Wonder could see that McDonalds made better Big Macs than this supposed WAGYU GOURMET BURGER.
And the waitress had the nerve to make it seem like they couldn't please me and I was picky! No, this was shit! A SHIT experience and a SHIT burger. It physically looked like cow shit, not cow beef.
At this point I'm fumin! From the pushy, unknowledgable waitress, attitude driven, unskilled waitress to the sloppy nachos and now this abomination of a burger!! The last saving grace is the manager, I mean, THEY CAN MAKE IT RIGHT, RIGHT!!???
WRROOOONG!!??
Holy shit this guy had so much attitude! He had the nerve to say I'm a tough customer to please! And took half off my NACHOS for the dissatisfaction, what-a-JOKE. I still paid half my bill of a meal I technically didn't even eat! Oh, I ate the fries hahahahahahaha. Rather than just comp my meal, to insult me more he gives me a free shake card hahahahahahahahahahaha I will NEVER be back here for a shake EVER! Not once did he say "I'm sorry for your dissatisfaction" every angle was him either sticking up for how it's prepared or questioning ME!!!
Soggy burnt meal low quality meal
Terrible cooks
Terrible server with an attitude
Terrible management with an attitude
No resolve to my problem
Filthy restaurant
Awful lighting and decor
Unpleasing and unwelcoming all together
I've had much much much better experiences across the road at Red Robin for half the price.
This will go down for me as one of the worst dining experiences I've had not only in/around Pittsburgh but one the worst experience I've had anywhere my entire life!
That was the first and last time I go there or ever speak a word of their establishment.
Save your money and go to Red Robin, or McDonalds.
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