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| - These guys have done extra work on my computer several times, and each time I have taken laptops in to get them diagnosed or ask questions, these guys have charged a minimal amount.
By comparison, there is a computer repair place between Wal Mart and Fry's at Warner & Alma School. Those guys are horrible. They tried ripping me off on a used power cord. They charged some poor guy $180 to reload Windows while I was there, and add a virus protection program, which could have been downloaded for free from Cnet. Those guys are rude there too, unbelievably rude, so never go there.
As for Bits and Bytes at Alma & Elliot, these guys have undercharged me many times. They've fixed problems for me in a short amount of time, and have several times gotten my laptop back to me fixed by the next day. I had some exams coming up at ASU and these guys saved my ass bigtime when I had gotten a replacement laptop and needed it fixed.
The guys there know everything and anything about software programs, different kinds of components, how to quickly diagnose things that freeze up or slow up your computer. You can take an older computer to them and they can speed it up like it is new, it is amazing.
If you go to Geek Squad, or the Apple repair place, or Fry's Electronics, they always start off by charging you an obscene amount of money to diagnose your computer, then they make up things you need that you can just download for free from Cnet. This Bits & Bytes is independently owned, and they do lots of different things, even help companies with cyber security, so they don't only make their money off of computer repairs. This reduces their motivation to rip people off, so they don't do it.
When you walk in you see a few laptops that are for sale that are used that they have fixed up, and they are always great deals. But that's all you see. They don't have a bunch of junk everywhere trying to sell you useless crap. Everything about what they do is straightforward and honest and very very simple. These guys have never ever let me down.
I even called them after I screwed something up on my laptop, and they told me over the phone what to look for to fix it, and I did. They have been that cool with their service. In fact, it is that kind of service that you literally never get anywhere unless it is an independently owned place, and you're dealing with honest people who really enjoy what they do. It is very rare.
Since my first visit there over a year ago, I have been there a few times. I had my sister go there and she's been back there a few times, and has sent her friends there. One of my buddies, Nick, who is a physics major who had an exam coming up, and who is also pretty good with computers himself, ended up running into some kind of memory problem that froze up his system. I sent him to Bits & Bytes and these guys literally fixed his computer that day and he was able to get his computer back before his exam and finish his work. They even walked him through how his virus program went crazy and started replicating files or something, and they showed him how to fix it. They didn't even charge him for anything except I think $43 for the little bit of time it took them to fix it. He was pretty impressed and they saved his ass just like they did mine.
I will never go anywhere else. This is the only place you should take your computer equipment if you want honest and speed and great service, but don't want to ripped off.
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