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  • The one star is due to the poor customer service received in a repair call. The initial call was made to the office and I was advised by Vee, that I would receive a call back to get a repair person out to adjust the shower door. I initiated a call back, Vee made all kinds of excuses and we had to wait 2.5 weeks before someone could come out because the entire team was busy with NEW installs for personal homes and companies. We stressed the importance of this repair being completed before the 26th of December due to our home being turned over to a new owner on the 12/27. 12/26 the repairman shows up and tells us he needs another person to help him. I call the office Vee promised to get two men here today yet. 15 minutes later she calls to advise that it can't be done till first thing Thursday morning. What is it that YOU do NOT understand we no longer have possession of the house effective 12/27. I don't / can't set up appointments for something I no longer have in my name. Vee never took this serious, because there was no MONEY coming in the door for their company, she could care less of getting this repair completed. Where and what happened to CUSTOMER SERVICE? We are finding more and more, warranty work doesn't matter, because there's no transfer of funds to pay the workers.
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