I absolutely LOVE Einsteins, but this location has turned to crap! I've been coming to this location since they opened, at least 18 years ago, I can't even remember it's been so long. Recently something has changed. The customer service is horrible, the food is mediocre and the place is dirty!
I went in last Sunday and after this experience I will go to another location from now on. There is a young man that works there with red hair, his name starts with a J. The name tag was smeared so I couldn't make it out. He was making the food and wearing gloves but he kept touching his hair and face with the gloves on and then touching the food!!!! That's disgusting! He has longer hair for a guy and kept sweeping out of his eyes and touching his sweaty face. That's definitely a health code violation. The food trays are nasty! They look like they haven't been washed in months. Half of my bagel didn't even have cream cheese on it.
The employees are lazy. There was a huge line and one female employee decided it was time for her break. When there is a line out the door you don't just go on break.
The manager is completely rude. She has a Russian accent. The ice lever on the soda machine was laying on the side of the machine. I went to tell her the ice machine was broken and she said "no it's not, push harder!" I told her there is no lever and she gave out an angry sigh and went over to the machine. She saw the lever and said "oh my god! Who did this!!! Who did this to my machine?!?!" So rude and inappropriate!! Such an angry woman shouldn't be a manager if she can't be pleasant to the customers.
Avoid this location and go down the street to the one on Buffalo and Lake Mead.