| rev:text
| - This is for the Lake Las Vegas Location
I have been to Bernard's Bistro at least 3 times previously. I have enjoyed it before and I had a craving for the Beet Salad.
First, this place we arrived a 4:30pm. I looked online and it stated that they were open for lunch so I did not expect them to be closed @ 4:30 pm. We walked around the Village and showed back up @ 5pm.
When we went in the place stunk so bad that my wife made that face and I had to look away from her I wanted my Beet Salad....lol. There was no apology for the smell or even an acknowledgement from the host. It smelled like raw sewage but being in the F&B business, it was more likely to be the grease trap.
In the interest of shortening this up. I had the Beet salad and shared it with my wife. It was good. I ordered the rack of lamb, medium rare. The dish came out well done and it certainly wasn't the 6-7 bone rack that I have been accustomed to over my culinary experiences. It was 5 bones and overcooked. We were the only ones there yet for at least 7-8 minutes, we could not get anyone's attention to fix this. Finally I got up and found our waiter, who happened to be doing sidework.
I told him of my problem. He apologized and offered another. I told him politely, no thanks. I did not want my wife to wait for another meal to be cooked and I would share hers. The waiter came back from the kitchen after talking with the chef and said that the chef said he could have a Medium Rare Rack of Lamb up in 4 minutes. I said no, that's ok. He then said it would be quick. I reluctantly said yes. I regretted it as soon as he walked away. I know that there is noooo way a Rack of Lamb could be cooked in a traditional fashion in that short amount of time.
The waiter came back in 2 minutes and stated to me, "2 more minutes Sir". He came back in a minute and said, "See sir, 3 minutes." and served me my entrée. I looked down and it was abysmal. It was cut very thin to accommodate some sort of flash cooking that did not really achieve a medium rare. It was medium well-medium at best. The portion was rather small and even smaller than the last overcooked rack of Lamb. It should of never been served and whatever shortcut that the chef took to get that entrée out in 3 minutes destroyed the texture and temperature of the Lamb. I gave up at that point, I said no its fine and took 3 bites and asked for check. He offered dessert and we said no just the check.
I figure people have bad days so I wrote an email to the owners online through their website. I told them that I was giving my story to help improve not to get a free meal. I never heard anything back from them.
I will now not ever go back there. The Village @ Lake Las Vegas is not so busy that they can ignore or mistreat customers who share a complaint. I chose this restaurant because of a few past meals and wanted to continue to support them.
There are a lot of great choices to eat out there that truly care about their customers and take pride in what comes out of their kitchen. This is not one of them anymore.
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