I sought out this salon due to my desire to have non toxic polishes used for my manicures. Called in the Morning and explained that I had never been there before. Booked the appointment for later that day. Had my manicure, but the polish started to go on without any cream / massage. At that point I was told that I booked the "Essence Manicure", which doesn't include application of cream and massage. Huh? When has ANYONE ever gotten a manicure where those two things are not included? And why wasn't this explained to me on the phone? The manicurist literally filed into and sliced the skin on two of my fingers. The whole "experience" kept me for one hour and :20 minutes. I don't have the time or patience to be tied up for that long to get a (frustrating) manicure at a "natural" spa that thinks crummy, crummy service can be disguised because a herbal tea is offered a (surprisingly) no extra charge. I'm embarrassed to have been lured by a wolf in sheep's clothing. And the polish? Three and a half hours after my manicure, my polish "folded" up under the pressure of force when my fuse blew at home and I had to pluck it from the socket. So I spent more than twice the amount of money I normally do ($35 plus tax and tip), more than twice the amount of time, and the polish didn't even hold up for ONE day.