This place is great. We have two active boys, and so we weren't sure what to expect when we dropped by without an appointment on a fairly busy Sunday morning. They greeted us and were able to schedule us right away.
My three-year-old son got seated in a chair shaped like a sports car outfitted with a steering wheel. Between that, the colourful cape they draped around him, and the cartoons playing on the TV, he managed to sit pretty still amidst the spritzing, clipping, and spraying. The stylist did a fantastic job and she was very thorough, all while reassuring my son and giving him advance notice of what she was doing.
My younger son also had a good experience. He sat in a smaller car meant for younger children/babies and the stylist was really gentle with him. Both of the stylists were pretty speedy -- we were probably in and out in less than 30 minutes.
Although the prices aren't "cheap" (just over $40 for 2 kids, not including tip), they were really efficient and they did a great job. The environment was fun and the distractions (good play area for kids including a slide and aquarium) were definitely worth the hassle of trying to cut our boys' hair ourselves.
We will definitely be back.