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| - They installed a great AC, seemed thorough, everything "seemed" awesome.
Then a couple months later, water starts dripping out of my kitchen ceiling. They blame the humidity over the phone, but when they send someone out, it turns out to be that the drainage pipe wasn't connected so the water just filled the drip pan and then overflowed into my kitchen. They connected the tube and it hasn't dripped again.
The crappy part is that they said they'd send a drywall person to fix my kitchen ceiling, and never did. I called them and they apologized and said they'd send him within the next few weeks....they never did.
Now the problem is cosmetic, if it was mechanical I'd have called forever, but at some point they should want to deliver good service to me, I shouldn't have to hound them to fix their mistake. Every person who comes over in the last year sees the bubbles and yellowness where the water poured through the ceiling and its embarrassing, I tell them not to hire this company if they don't want something similar to happen to them. Don't hire these people folk, they're AWESOME until you've paid, then they're just talk and missed appointments.
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