I came in for a quick spray tan and a gentleman was signing up as a new member. I patiently waited while Georgianne walked him through every type of bed, spray booth and lotion. He opted for the dark-in-a-day which starts with a traditional tan followed by a spray tan. Once he entered his traditional tanning bed, I was next at the front desk and asked to do a spray tan (a process which takes about 45 seconds plus getting dressed). Georgianne let me know that I would have to wait for the other customer to start and finish his traditional tan and then move on to the spray booth, then the booth would need to be cleaned before I would be able to get my spray. She let me know that I would need to wait about 15 mins. Please keep in mind while this gentleman was doing his ten min tan, no one would be occupying the spray booth. I let Georgianne know that had she addressed me while setting him up, I would have been done before he even needed the spray booth. She stated their computer systems cannot handle such a request.
I have been tanning at Body Heat for about three years at the 215/Eastern location and they have always been able to multitask and address customers in a way that makes business sense, quickly moving to each customer as needed to address everyone. I do not believe that the issue was a computer system issue and likely more a Georgianne issue.