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  • Seriously, a six hour timeframe in which they could arrive in? They said it was 8a-2p., just like a previous reviewer said. Uh, unacceptable. I'm planning on having every single piece of furniture (tables, sofas, beds, chairs, etc., etc.) off the carpets and not allowing anyone in the home until the carpet dries. This seriously put a wrinkle in plans. Previous experience tells me that it's going to take 8+ hours for the carpet to dry enough to walk upon and put furniture down. So if they show up close to 2p, it means I can't do anything at home until after 10p. What the hell am I supposed to do that late? Movies? a bar? Also, telephone operator was obtuse and at one time actually sighed instead of being sympathetic. She accused me of trying to get a specific time which wasn't the case. I understand that these people have other carpets to clean thorough out the day and that some may take longer than anticipated. So, I was only trying to get a shorter time. I've used other cleaning services in the past and they've been able to narrow it down to a two hour window. Unfortunately, I'm not the person paying for the service so I cannot choose another company. Do yourself a favor and look for another company instead of this one with ridiculous appointment windows and insufficient customer service.
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