Scheduled an appointment this morning to have a part replaced (battery cable terminal). I was given an 8PM appointment time. At 7:30 the mechanic called to say he was on his way and to ask for details about the 'battery maintenance' he was set to do. I told him what was needed, at which point he advised that it was too late to get the part and, if I couldn't wait to reschedule for another day, I should cancel.
Call customer service and was informed that I should have called to tell them a part was needed. The entire POINT was that a part needed replacing and I told them at scheduling exactly what part that was. They apologized, but told me there was nothing they could do at this point.
No service from mechanic, bad service from administration.