| rev:text
| - Things must have changed a lot since the last review in 2009. I stayed there last night for a wedding at the nearby Blackstone Country Club and won't be staying again. Cibola Vista describes themselves as a "luxury resort" that offers "the finest amenities and comfort". I would leave out the words "luxury", "finest", and "comfort"... Then you've got a more accurate description.... "a resort that offers amenities".
Check-in isn't until 4pm. We were going to a wedding so we called ahead to see if we could check in at 3pm. We were told there were no guarantees and that we'd basically just need to show up and hope the room was ready. Fortunately we decided not risk it -- my friends' room wasn't ready by the 4pm check-in. We drove back to check-in between the wedding ceremony and the reception. The lady in front of us in line was arguing with the front desk that it was her 3rd time trying to check-in and her room still wasn't ready (this was at 5:30pm!!).
Thankfully our room was ready. We told the front desk person that we needed some sort of car service to get us back to the wedding asap. She just handed me a sheet of paper with about 20 different cab numbers on it and said to try calling. Most hotels I've been to (even more budget ones either have a shuttle or will call a cab for you.)
The pool area looked fun for families (water slides). We rented a Jr. Suite. The room looked clean and comfortable. It had a full kitchen. The bedroom is on the smaller side. Also, the bathroom lights are located on the opposite end, so you have to feel your way across in the dark at night. They had Bath and Body works coconut-lime products in the bathroom (a plus). The towels were pretty thread-bare. In the morning, I pulled back the shower curtain to take a shower and found hair all over the bathtub. Not just a lone strand that housekeeping missed. I'm talking hairs ALL OVER the tub, wall, and shower curtain. Ick.
So we didn't shower and went to the lobby to check out by the 10am deadline. My friends, whose room wasn't ready by 4pm the day before were told there was a fee to check out past 10am. Um, so you can check people in later and not offer a discount, but charge if someone checks out any later. Doesn't seem very fair. Housekeeping woke them up at 8am in the morning to clean the room... So we figured they start cleaning at 8am; check-in is at 4pm....That gives them a good 8 hours to get rooms clean (minus hairs in the bathtub, of course) and they still can't have rooms ready by 4pm?? My friends were also over-charged for their room. They were told they couldn't process a refund and were given the manager's contact information. They are supposed to call about getting a refund.
Summary: The hotel was very "do-it-yourself" - no bell man/luggage service, no flexibility in accommodating guests, no extra help/service. No-frills hotels can be fine, but please don't advertise yourself as a luxury hotel if you're not. I've stayed in budget hotels that have had better service and been much more accommodating.
And yes, I'm still bitter about the shower.
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