Utter chaos... Six people working behind the counter, half of them assigned to the drive-through alone. The one register worker frequently left the register to fix food orders rather than take the remaining orders from people standing in line.
There were several people ahead of me in line when I walked in. Each one of them had a major issue with their order.
Starbucks might want to have a talk with the store manager and get their processes a little more rehearsed.