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| - One of the worst experiences we've ever had at a restaurant when we visited for a lunch outing with a friend this Sunday, Dec 16,2012. We arrived to an empty restaurant with one one girl at the front that told us to pick any place to sit. The once pristine cream coloured upholstery were stained with dark splotches and that went for every piece of seating there. While dead insects lined the window sill by where my wife sat. We had barely sat down, when the waiter showed up asking us for or drink orders we asked for 3 waters. The waters arrived almost 10 minutes later. Two out of our three glasses were unwashed and had things floating in them. One had a piece of hair in it, where another had lots of food particles from a previous dish wash or customer. We finally flagged the waiter down and he agreed on changing the waters. In between this mess, we put our orders in; Blackened fish tacos, Crab and Shrimp Melt, English Muffin breakfast crab cakes (the waiter verbally took down our orders without writing them down ). He returned twenty minutes later (keep in mind apart from us there were maybe four other customers in this large restaurant) the result? Both glasses of water still had particles floating in them! Disgusted we put our waters aside and waited for our orders. Red flag number one. Fourty five minutes later, the waiter arrived with a female manager. Out of our three orders they only got one right; the English breakfast crab cakes. However, the hollandaise sauce had already congealed, while the accompanied fruits were brown, and stale! Yuck! As for the other two dishes, the waiter arrived with shrimp tacos instead of our blackened fish tacos and shrimp melt! We told them about the mistake, but both manager and waiter looked confused - almost as if they had no idea if those items were even on the menu. Red flag number two. The manager and the waiter scurried away into the kitchen and then reappeared with those same shrimp tacos they brought to our table and tried to pass them onto two customers who were seated behind us. They immediately caught on after hearing the debacle from our table, and also complained about the doucing of hoisin sauce on their dishes which they didn't ask for. We had heard enough!but Red flag number three. We immediately got up and told the waiter that we were leaving, hoping to hear an apology from him about their horrible service. Except all we heard was "Okay." We left hungry and disgruntled, looking to spend our money at a more well deserved establishment. Avoid this sham of a restaurant, which has obviously taken on discourteous staff and management with absolutely no knowledge of customer service or restaurant etiquette.
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