Totally unsatisfied. The quote on my color was essentially a huge excuse for this stylist to avoid doing it; probably to my benefit. I opted for just a haircut, long layers, angled in the front to frame my face. The layers are choppy - not blended- and horrible. I can't even wear a regular pony tail because long pieces stick out in random spots. I would tell you who cut my hair but I honestly I don't know because her mouth was full of food when she introduced herself. Good thing hair grows.