If you've followed my love hate relationship with this gym you'll know that my fitness journey has not been without some turmoil - like any relationship.
So why the bump up from a 1 star to 3 star? A couple of things:
1. I dropped the MMA portion of my membership and now focus solely on the free weights and cardio. It's not the best (weights always out of order and cardio machines down) but attempts are made to rectify the issues. AOK
2. Changes in staff/customer service. I'm finding they're taking a much more proactive approach to customer service, instead of giving you the run around they're much quicker and better at addressing customer concerns. The GM personally makes phone calls to address issues and the clubs owner is on hand every morning
3. Investment in personal training. I purchased a block of training a while back with Jahmal R. He's a great trainer and is involved with my training and goals and not just being on his phone like many of my previous trainers.
This should show that any business can do better and deserves a second chance. I cannot say this is the best gym I've been too but it's. It the worst and they've kept me motivated to come regularly (3-5 times a week).