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  • I went to Aces and Braces on a recommendation for the orthodontist. Let me say first off the scheduling is a total nightmare. I would get texts reminding me of my appointment for days that it was not scheduled and would have to call and get it clarified. This happened on each occasion for all 3 of my appointments and oddly enough, more than 3 times. I had to have several consultations for the spacing in my teeth on the request of all 3 Dr.s in the practice, because they could not decide what was best treatment plan for me. The actual Drs. were very nice and I'm sure they do great work, but Ill never get to know because upon showing for my last consultation I was told it was a charge because "we already gave you two for free". I'm unsure if the front manager is aware, but no one actually WANTS to come to the dentist. No one actually WANTS to take time off work and make the commute to them during the week. Would I have preferred for the Dr.s to have been able to make a decision on their treatment plan the first or even 2nd visit? Of course. I was asked by them to come for a 3rd time. This was not a situation created because of what I wanted. Needless to say I walked out and did not have a 3rd consultation. Now, as far a basic cleaning I figured I would give that a go and the other part of their practice (front staff) was just a bad experience and I really needed a cleaning. Poor decision making on my part. The hygienist or dentist did not bother flossing behind my permanent retainers. I have one on top and one on the bottom. Also, the tool they use to grind the plaque was turned up way to high and was bouncing off my teeth. I had to actually stop the dentist and ask him to turn it down and he comment was "yeah that was turned up a little high". I will never go back or recommend this place to a soul unless they get different front desk staff and a more experienced dentist that isn't fresh out of college.
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