Wouldn't refund the correct amount due because they train their cashiers to scan a friends and family coupon without your consent when checking out. So you get what refund they think you should get and then explain it extremely rude and just over all nastiness and unprofessional. Second time this has happened to me. Never shopping at KOHLS ever again. Overpriced. Rude customer service manager. It was Almost like she was ready to fist fight about it. I do not understand this attitude problem. Not dealing with hood people and also WHY IS SHE STILL WORKING THERE???