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  • We had a week day off and wanted to enjoy a nice breakfast without the kids. Usually we go to Cracker Barrel which is always good food and customer service! However, my wife talked me into trying Stacks because she and her girlfriend ate at Stacks before and had a decent experience. The wait time was minimal. When we got seated we ordered water with lemons. Our waitress Maglena, I think is how you spell her name, brought us water, but no lemons. I understand that waiters/waitresses have other people to wait on as well, so no biggie. However, when asked a second time for a simple request like lemons, you need to expeditiously get that customers needs taken care of! Customer service 101. After taking our order, still no lemons, a few minutes later the manager (George) came around to see how things are going, I stated we've asked for lemons twice with no success, he apologized and immediately went and got us lemons which is what should've happend earlier. When the food came out, which required syrup, we waited for a few more minutes hoping our waitress Maglena or the person who brought the food out would bring some syrup back...common sense right, but no one did...Maglena's attitude was not pleasant from the beginning and just got worse! Once again the manager (George) came to check on us and to see if we needed anything. I told him it would be nice to have syrup with my pancakes and my wife's French toast. He apologized again and immediately went to get us some syrup. At this point I was ready to leave. Anyway, Maglena brought our check and after reviewing the check there were charges that she failed to mention when we ordered. At checkout the cashier went to get her so she could explain the details of our check and at that point she mentioned what the extra charges were for. I told her/them you may want to explain ANY extra charges prior to completing the order going forward, because you never told us. The food was equivalent to the special price, not much flavor. The only reason why I didn't rate them 0 stars was because of George, trying to make things right. Unfortunately, the damage was done. Hopefully, she will learn that each customer is very valuable, especially in the restaurant industry and personal feelings have nothing to with business! YOU and I know exactly what I mean.
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