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| - I did not get a massage or service at the spa, rather I purchased a day pass to use the facilities while staying at the hotel. I had been to the Hard Rock's spa before they remodeled and moved it and had a good experience. The new spa, however, was underwhelming. The common areas are very nicely done, great colors, very spacious and comfortable. The women's area however is stark white and very bright. Its not very relaxing at all. Another thing I found odd was the flat panel tv's everywhere. Why do you need to watch ESPN while you are trying to relax?
The staff was horrible. Rude, loud and bitchy. My friends and I came to the spa to get some quiet time and rest and we have to listen to three employees cackle (yes, I said cackle) loudly. We were right in the same room and they were complaining and gossiping about guests and yelling and laughing about their drunken shenanigans the night before. Its one thing to talk to each other, but you don't bad mouth customers in front of other customers. Meanwhile, the spa in the women's area was disgusting and had several clumps of hair. Another group of loud mouth girls came in and were literally shouting (I think they spent too much time near the speakers in the club the night before) and we had to finally ask someone to ask them to lower their voices. We were literally on the other side of the spa and could not escape the screeching. Take your money elsewhere, like Canyon Ranch at the Venetian, which is fabulous.
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