I was in a fender bender where I was rear ended. Third party's Insurance had Automall Autobody on their list. I checked out their reviews and felt they were the guys to go to. So far from day one (day I went to get the estimate) these guys are getting it done. From Katie at the front desk to Matt who took a look at my van for the estimate (in person and on the phone, professional and friendly). They've been keeping me up to date. Told me from day one that they will start working on it, if there is anything the they find other than initial check, they will let me know before working on it. I've called a couple of times with a few questions and they did not at all seem bothered or annoyed by it and were able to answer. With questions that needed to be verified, Katie called me back right away with an answer and reassured me that I wasn't a bother when I apologized. My van will be there a couple more days but I am okay with that because it tells me that they are making sure they don't miss anything. Haven't completed my business with them yet but so far I definitely recommend to everyone. Thanks Katie, Matt and Automall Autobody