I've been to this office several times and not every trip or treatment was amazing, but overall, the staff was pretty nice and friendly. Marilyn is amazing! You want to just take her home with you she's so nice! Cleaning your teeth has never felt better than when she just tells her simple stories in her soothing voice as she works! LOL The front desk girls are young and a little inexperienced, but they seem to know their job and have friendly tones for the most part. Going to the dentist is usually not fun, but the office is clean, plenty of magazines to read, a TV, some toys for the kids and they are very good at following up to schedule future apointments and also at confirming them. Which is important. I've never really experienced anything bad at this location, so not sure where the negative reviews are coming from. I brought my son in also and they cleaned his little teeth too!