Couldn't rent online for some reason, not mine! Rented scooter by phone with man in Canada. Scooter at casino on time. First night in Mirage at 11:30 pm scooter won't go. It was fine before. Called number on tag attached to scooter and was told to call other number! Explained problem and wanted replacement! He couldn't get ahold of person in Las Vegas , you see I was talking to person in Canada again!!!! My sister read back of machine and switched into manual and pushed me on scooter and scooter to Bell Desk which is now outside front doors at Mirage! Young man at desk listened to sad story and he tried calling numbers to see if he could get something done or answers! SO PERSON WHO TAKES CARE OF LAS VEGAS DOES NOT ANSWER PHONE! Long story short had to rent scooter from Mirage for rest of night! Called in am. Got to tell story again and they in Canada said they saw report from last night and would call person in Las Vegas. This is 8:00 in morning on Saturday and my birthday and scooter will be delivered around 1 pm. No way staying waiting so left for trek down strip. Got back to bell desk at 4pm. Oh yeah! He was to call when delivered scooter, that didn't happen. Got replacement scooter! Talked to person in Canada about paying for Mirage scooter I had to rent! No answer yet! Will never rent from them! Will use locals they have good service!!!