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  • Oh boy. I stayed here Dec 21 2017. I had left a business bag in a cab. I left within an hour to retrieve the bag. I never cane back. Ok a $124 non refundable loss. NO NO NO I find $280 was deducted from my card from holiday inn Express. I paid the $124 on a 3rd party web. What is this bogus charge. I call. Supposedly. I smoked in a non smoking room on the balcony. I'm 33. I don't smoke. THIS IS WHY I REQUESTED A NON SMOKING ROOM. I also have heart failure. I couldn't smoke if I wanted. I'm on the heart transplant list in Tucson U of A and UCSD in San Diego. I explain this to Vanessa at desk. She transferred me to accounting. They are closed for holiday. I call back and reach Kimberly in HR accounting. ( Turns out she is the only one working these matters. OMG) . To shorten this up. Kimberly is overwhelmed with work since it's just her. Today Dec 28 2017 Thursday. She calls me back. They have no notes like before that claim I smoked on balcony. Someone erased them. Holiday inn's mistake. Here is the kicker. It can take UP TO 10BUSINESS DAYS LONGER TO BE REFUNDED ON THE SAME VISA I USED TO CHECK IN. SO UP TO 3 WEEKS. NOTHING CSN BE DONE, SAYS KIMBERLY. NOT EVEN A FREAKING COUPON. don't stay here. If any mistakes. It will take forever to be refunded. You won't even get a sorry. I support a family of 4. It's Christmas. I have bills. $280 means a lot. Thanks for nothing. HOLIDA INN EXPRESS!!!
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