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  • I have had the same terrible experience as Natalie. My dog has been a Banfield client at the 90th St. location for 11 yrs. In the past several months things have gone down hill. On two occasions the front desk has done everything to avoid making an appt. In fact one time he was down right refused and we were told to take him to an emergency vet hospital during regular business hours. Well the emergency facility was closed due to regular vet facilities being open. So desperate to ease his discomfort we called another vetinarian clinic we often pass on Hayden and they were compassionate and caring and were able to see my dog instantly! Turns out he was having an unpleasant reaction to his anal glands being full which was extremely easy to fix. However, Banfield just made a huge mistake when they pushed us off then and again today when we called due to a serious skin condition flare up! Today they suggested he not come in and just do a phone consultation with the doc two days from now! That did it, no reason to even explain how rediculous this was. Instantly dropped them. At one time my dog was known by every tech and doctor in that facility as he was seen almost weekly for skin and ear issues. The amount we have invested financially, even with their plan over the years, has been thousands. Today they lost a good paying, guarenteed profitable regular client of theirs for good. Officially switched clinics and signing on to a new health plan with the vet who fixed Banfields mess up tomorrow. My dog is everything to me and he's 12 now. Not the time to have your vet get flaky on you. In any case, I hope more pet owners realize that this place is understaffed, has a rediculous high turnover rate and has obviously taken on too many clients than they can provide for before they have an emergency that turns out as poorly as my experience did. There are too many better options out there than to stick with them and jeapordize your animals health.
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